Zendesk Customer Service Professional Certificate
Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate.
- Build key listening skills so your customers feel heard.
- Develop your customer service problem-solving skills.
- Learn to de-escalate challenging situations.
This learning path is eligible for a Professional Certificate from Zendesk.
Learning Pathway
Customer Service Foundations
Customer Service: Problem-Solving and Troubleshooting
Customer Service: Problem-Solving and Troubleshooting
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Customer Service: Problem-Solving and Troubleshooting
Customer Service: Problem-Solving and Troubleshooting
Customer Service: Problem-Solving and Troubleshooting
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Building Rapport with Customers
Customer Service: Problem-Solving and Troubleshooting
Customer Service: Handling Abusive Customers
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
Customer Service: Handling Abusive Customers
Creating Positive Conversations with Challenging Customers
Customer Service: Handling Abusive Customers
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Creating Positive Conversations with Challenging Customers
Creating Positive Conversations with Challenging Customers
Creating Positive Conversations with Challenging Customers
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
Serving Customers Using Social Media
Creating Positive Conversations with Challenging Customers
Creating Positive Conversations with Challenging Customers
Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.