Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate.
This learning path is eligible for a Professional Certificate from Zendesk.
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.
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